Air Berlin
Reviews and Complaints
If you have options and really want to enjoy your journey, stay away from AirBerlin
- Bad service on board
- Crew on board who act very racist
- No smile
Preferred solution: Let the company propose a solution
Air Berlin Baggage Policy Review
Air Berlin Racist
Preferred solution: Full refund
Cancelled flight and terrible "customer service" by Air Berlin
Preferred solution: reimbursement of costs and EU compensation
Mickey Mouse Berlin!
Preferred solution: Injury compensation
Delay, paid for lugg. hotel and was put on a bus.
Preferred solution: Full refund
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Verified Reviewer | Florence, TuscanyDELAYED LUGGAGE and no reimbursement after 4 months, no responses
I received an email 2 days ago from Air Berlin. They will be glad to consider my reimbursements if I supply then with:
1.
The air tickets/booking confirmation AND baggage identification tags.
2. Property irregularity Report (P.I.R) issued at the airport.
3. The receipts for items I had to purchase (they acknowledged they have my receipts)
4. My bank details
5.
A short statement that I did not have any baggage insurance. They are making this very difficult. I did not keep the tag that was put on the luggage (the one they stick on the handle for identification and transferring luggage). I do have a sticker on the back of my boarding pass that says I had one bag so maybe that will work.
I cannot find the PIR report that I got at the airport in Vienna. I would imagine I threw it away once I got home. I will NOW TRY to go with what I have and we shall see what happens. It has cost me much money in time than I can ever hope to recover, but this has turned into a mission now.
I am so disappointed in AirBerlin.
I have flown with them for years and I always thought there were wonderful. I would never recommend them to anybody now.
Preferred solution: Full refund
Unethical behavior
Flight delay and lost baggage. No Claims !!
Preferred solution: Full refund
Boarding denied
Was charged 210 USD for slightly overweight carry on bag
Preferred solution: Full refund
Damaged luggage not handelde properly
Preferred solution: Full refund
What Bonus?
Preferred solution: Let the company propose a solution
Late luggage. New items bought. No refund
Verspätung- Ritardo AB8841 -Fiumicino-Düsseldorf
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One problem with buying through a travel agency, on-line or local, is that they are the customer of the airlines and the airlines may have only their contact information listed. Thus, when a change occur, the travel agent is the one notified.
I would go to the travel agent and ask when they were notified and if they passed that notification on to you immediately. You may have a claim or complaint against them if they sat on the notice for those 2 weeks.
This is one reason it is better to buy directly from the airlines. JrOrland