Product: Air Berlin Baggage Policy Clear all filters (19 of 19 reviews match)
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The services of the company are very bad ..they lost my bag. And they did not give me any help .. or even compensation .. It is the worst at all .. Even the services of their customers are selling the speech only .. After an attempt to communicate with them was banned...
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Anonymous
Muftah ah

Nothing happen .. they are still not responsible

1.0
Product
Air Berlin Baggage Policy
I didn't like
  • Customer service
#1117779
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It would seem to me that Air Berlin is running on a skeleton crew- I'm not sure how much they pay "WorldTracer" but I think they need to invest in more personnel rather than tech giants. Or rather maybe "World Tracer" could send some of their personnel to locate my...
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1.8
Product
Air Berlin Baggage Policy
I liked
  • Airline crew
I didn't like
  • Lost baggage and no follow up
#1078272
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My name is Eliza Gustak.I chose airberlin as my airlines to fly to Europe after I haven't been there for 10 yrs. Unfortunately my trip was ruined from the very start. Our flight going to Europe was cancelled so we were rebooked on different carriers. Fees that I paid...
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1.0
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Air Berlin Baggage Policy
#1074773
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Never travel by Air Berlin again

#1043625
1.0
Details
We flew from india to New York through Düsseldorf in Air Berlin and they misplaced our baggage! Been more than 24 hrs... no one helps, no one picks up our calls and no one lets us know the status! Horrible airline! I am stuck in the US with no clothes!
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Air Berlin Baggage Policy Review

#946347
1.0
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Air Berlin lost my wife's suitcase. After 4 months and dozens complaints we still havent heard from them. Dear Air Berlin management, we are not going to give up, we will keep on nugging until we get a satisfied response to the issue.
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Air Berlin Baggage Policy Review

#679878
My luggage is missing! ! Staff hardly ever smile. Its like we the customer, are just a hindrance. So unhelpful and impolite. First and last time with AB.
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During my trip to Prague on April 3rd via Berlin, the airline lost my baggage and it was not delivered to me in Prague until the 9th.Since I did not have any other bags or clothes, I was forced to buy reasonable clothing - I did not splurge on coats and shoes, but...
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1.7
Product
Air Berlin Baggage Policy
I didn't like
  • Complaints department not responding in appropriate time
#1053369
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Bad Customer service.I had baggage lost and damaged. After one month I have not solution for it. I don't recommend this company to anybody !!! Airberlin never more. If they don't care about the customers what I will think about the security and maintenance of the...
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Air Berlin Baggage Policy
#1039616
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Air Berlin lost our bags and fortunately 32 hrs later they tracked it and delivered them to our hotel. Temperature in Florence in the 30's and we flew in from Miami without any warm clothes so we purchased a very few essentials just hoping for the luggage to be found...
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Air Berlin Baggage Policy
#992280
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January 9th, 2017: My wife and I booked a trip with Air Berlin from Budapest to Madrid via Berlin-Tegel. We arrive BUD airport 2 hours before the flight, made the luggage check-in with no problems. The women at the counter was very attentive, she even put some...
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2.3
Madrid, Comunidad De Madrid
Product
Air Berlin Baggage Policy
#988875
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My daughter was on a trip and Air Berlin lost her luggage on 1/5 to this day we can not get in touch with anyone that has half a clue!!! we have no idea where her luggage is. We have no idea on what to do next and they are no help at all. They said the luggage was...
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1.0
Product
Air Berlin Baggage Policy
#987924
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We had a flight on Air Berlin from Munich to Berlin with a connecting flight to Chicago. We checked in online with our seat assignments prior to coming to the airport. Our flight was 6:20 am. We only needed to check our bags. We got to the front of the baggage...
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Anonymous
Anonymous

Yes. Get there on time. It is obvious that with an international flight, you did not get to the airport early enough to account for the time needed to stand in line. It did...

Product
Air Berlin Baggage Policy
I didn't like
  • Being treated unfairly
#937524
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I flew Air Berlin from Chicago to my honeymoon destination - no late flights, no random transfers nothing and they still couldn't get my bags from point A to point B. My husband's bag that was checked at the EXACT same time arrived no problem. THOUSANDS of dollars in...
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Anonymous
Anonymous

If two people are flying, taking two bags, then the best thing to do is split each person's clothing into two groups. Put half of each person's clothes in each bag. That way ...

1.0
Product
Air Berlin Baggage Policy
I didn't like
  • Lost luggage
#935465
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