During my trip to Prague on April 3rd via Berlin, the airline lost my baggage and it was not delivered to me in Prague until the 9th. Since I did not have any other bags or clothes, I was forced to buy reasonable clothing - I did not splurge on coats and shoes, but limited myself to buying a few pairs of shirts, underwear and pair of jeans.
Since then I have been writing to the complaints department requesting a refund and I have received the most comical responses. First response apologized and offered me a 50 Euro discount on my next booking. I responded back declining the discount and submitted my receipts and information that was needed for processing my refund again. Two weeks later I was again sent another communication requesting the same receipts I had submitted earlier.
I again patiently submit all my receipts and 16 days later I still do not have any response. I m sick and tired of AirBerlin using delaying tactics hoping I will get fed up and go away.
Review about: Air Berlin Baggage Policy.
Reason of review: Problems with payment.
Monetary Loss: $575.
Preferred solution: Full refund.
I didn't like: Complaints department not responding in appropriate time.