Air Berlin - Delayed Baggage - No refund for clothing purchase
During my trip to Prague on April 3rd via Berlin, the airline lost my baggage and it was not delivered to me in Prague until the 9th.Since I did not have any other bags or clothes, I was forced to buy reasonable clothing - I did not splurge on coats and shoes, but limited myself to buying a few pairs of shirts, underwear and pair of jeans.
Since then I have been writing to the complaints department requesting a refund and I have received the most comical responses. First response apologized and offered me a 50 Euro discount on my next booking. I responded back declining the discount and submitted my receipts and information that was needed for processing my refund again. Two weeks later I was again sent another communication requesting the same receipts I had submitted earlier.
I again patiently submit all my receipts and 16 days later I still do not have any response.I m sick and tired of AirBerlin using delaying tactics hoping I will get fed up and go away.
Review about: Air Berlin Baggage Policy.
Reason of review: Problems with payment.
Monetary Loss: $575.
Preferred solution: Full refund.
I didn't like: Complaints department not responding in appropriate time.