There was no reasoning whatsover with the airberlin checkin agent-- she simply kept repeating "you must comply with the strict policy"......and this was a double connection long haul flight no surprise I had a bit more in my carry-on.
They should not charge me 760 PLN (210 USD) for it. I paid A LOT for the flight itself already. If you insist to check it do it for no charge. Especially since the size is perfectly OK and the weight was only slightly more.
Who weighs the carry on anyway?
What is this RyanAir????Mindless check in agent ruined the flight for me before takeoff
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $210. The author is overall dissatisfied with Air Berlin. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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