Currently sitting at gate at RSW. Tried yesterday to upgrade flight online, using topbonus miles.
Their website is dreadful. It would not update retrospective miles despite several attempts, nor let me upgrade my flight to DUSS. Check in staff here were lovely, but the guy on ticketing was not. I explained the situation, but he was unhelpful, simply saying I needed 37,000 miles to upgrade, not the 25,000 I needed when I tried online.
I told him he was unhelpful. He shrugged!! Just shrugged! How rude.
They need to get their online act together, and make it easier to track their alleged 'partners' topbonus miles, and upgrades. I am very unimpressed right now, and very unhappy not to be able to have upgraded for my overnight flight. Trued 6 times to submit online complaint form.
Guess what? Yep, wouldn't submit!!!
Review about: Air Berlin Flight.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.